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Job Post Details

Customer Support Assistant - Remote @Contract - job post

Jobs from Hipo in Timisoara
Timișoara
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Tipul locului de muncă

  • Cu normă întreagă

Locație

Timișoara

Descriere completă a locului de muncă

Location: Remote

As a Customer Support Assistant, youand#39;ll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required andmdash; your domain knowledge is what matters.

Key Responsibilities

  • Provide clear, accurate, and empathetic written and verbal responses to a variety of customer support queries.
  • Contribute to the development and refinement of AI-driven customer support tools by offering real-world insights.
  • Assess, annotate, and review support interactions to ensure quality and consistency.
  • Identify common customer pain points and document best practices for issue resolution.
  • Collaborate closely with the customerand#39;s team to share feedback, suggest process improvements, and enhance training data quality.
  • Maintain high standards of communication, staying detail-oriented and responsive in a fast-paced remote work environment.
  • Ensure data privacy and confidentiality in all support interactions and documentation.

Required Skills and Qualifications

  • Exceptional written and verbal communication skills, with a strong focus on clarity and empathy.
  • Prior experience in customer support or a similar client-facing role.
  • Ability to adapt communication style to different audiences and platforms.
  • Strong analytical thinking and problem-solving skills.
  • Keen attention to detail and commitment to accuracy.
  • Ability to work independently and collaboratively in a remote setting.
  • Proficient in documenting and reflecting on customer interactions.

Preferred Qualifications

  • Experience with AI tools or familiarity with AI-driven support systems.
  • Background in training, coaching, or process improvement related to customer service.
  • Multilingual abilities for supporting diverse customer bases.
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