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Job Post Details

Professional Customer Service Speciality - job post

OMV Group
3.5 din 5 stele
București 013329
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București 013329

Descriere completă a locului de muncă

Professional Customer Service Speciality


Date: 6 Aug 2026

Location: Bucharest, RO, 013329

Company: OMV Group

Overview of the Company

OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.
Our Business | OMVPetrom.com

At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.
Sustainability | OMVPetrom.com

Your tasks

  • Handle and follow-up orders from order creation to invoicing to meet customer needs;
  • Assist Borealis General Sales Manager in sales planning and process by collating data;
  • Handle and follow up export documents to assure they arrive in time for customs clearance at the destination;
  • Keep customer file updated in order to have all the latest commercial information available;
  • Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards;
  • Processes and maintains complex customer related master data including contracts;
  • Processes and tracks various customer requests and contracts fulfillments;
  • Places, cancels or adjusts orders. Pro-actively follow-up order income;
  • Handles high volume requests coming via email, phone, portal, etc.;
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication; register complaints, monitor status and communicate progress both internally and externally.

Your profile

  • Bachelor’s Degree: Business Adiminstration or similar;
  • Relevant professional experience: 2-3 years after Bachelor;
  • Proven customer support experience or experience as a client service representative;
  • Track record of over-achieving objectives;
  • Strong phone contact handling skills and active listening;
  • Familiarity with CRM systems and practices;
  • Customer orientation and ability to adpt/respond to different type of charcters. Good customer service experience in managing maritime/ export process (logistics, including booking, documentation, and customs clearance processes) is considered an advantage;
  • Ability to multi-task, prioritize, and manage time effectively;
  • MS office + SAP/ other IT relevant systems (advantage);
  • Advanced in English. Other language skills Spanish, French, Italian any Easten European languages is an advantage.

What OMV Petrom can offer you

  • Long weekend plans are always welcome - on Friday, our office hours end at 14.00.
  • You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.
  • You can work from home, if the work activity allows.
  • The number of your days off increase according to your work experience so that you'll enjoy more free time.
  • We aim to make your vacation days happier, by paying each vacation day double.
  • Are you a top performer? Your work can be rewarded each three months based on performance results.
  • Additional days off and various financial support for different events like marriage, child birth, etc.
  • Access to LinkedIn Learning and a variety of development programs.
  • Do you prefer cars or bikes? We have free private covered parking.

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