IT locuri de muncă în Timișoara

Become Student (or similar) in IT Operations Support (m/f/d)- Shift Work at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Access to a broad suite of state-of-the-art cloud and technology products to deepen your technical skills
  
• Structured onboarding and continuous support from experienced mentors
  
• Modern work equipment enables you to work fully remotely after onboarding in the office is completed
  
• Company events
  
• Opportunity for future full-time employment during regular working hours, subject to available positions and meeting requirements
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• Act as the first point of contact for national and international customers outside regular office hours (weekends, day & night shifts, and public holidays)
  
• Classify and prioritize incoming customer inquiries
  
• Documentation of communication with customers
  
• Escalate unresolved issues internally to the responsible on-call engineers
  
• Monitor incoming alerts using various tools and perform actions based on predefined instructions and procedures

What you'll need

• Strong interest in information technology and first experience in managing or working with computer systems
  
• Enjoy helping customers and providing the best possible support
  
• You convince through reliability, solution-orientation, and commitment
  
• You are prepared to work outside normal office hours, especially at night and on weekends.
  
• You have good written and spoken English skill
  
• German language skills are an advantage but not a requirement

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: Alissa.Selman@retarus.de

We’re looking forward to getting to know you!