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Customer Support English & Ukrainian

To apply for this role you must be able to speak English proficiently (C1). During registration, we will ask you to prove your English language skills by either providing a relevant qualification (e.g. IELTS or CEFR) or we will conduct a language assessment with you.

About us

We are a large Language Services company working with Public and Private Sector clients all across the UK. We help limited English-speaking foreign nationals access critical services, such as medical services, by providing interpreters that speak their language.

About the role

We are looking for passionate and driven individuals to join our team! We're currently recruiting for interpreters who have excellent English and Ukrainian language skills.

Work Schedule

We have 2 positions available:

• Full time - Monday - Friday - 10am - 7pm
• Part time-Monday-Friday-12pm-4pm

About you

• Fluent in English & Ukrainian languages
• Excellent verbal and written communication skills
• Attention to detail
• Pro-active and self-motivated
• Proficient with Microsoft Excel and Outlook
• Experience within a customer service / office-based role is advantageous
• Organises own time effectively
• Strong interpersonal skills, like active listening and empathy
• Team Player

Key Responsibilities

The role is to provide telephone and/or video interpreting for limited English speakers in the UK, for example Ukrainian nationals, to help them access critical services such as medical, council or legal.

Interpreting and communication must be effective and accurate. This is a highly rewarding job role that will challenge your temperament, your ability to think on your feet, and your linguistic skills.

In this role you will experience a diverse and varied number of situations in which you might interpret, including but not limited to:

• Medical appointments
• Meetings with public officials
• Legal matters and Immigration meetings
• Social Services
• Child Protection appointments

Benefits

Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in 450 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.

• Hybrid work set up (4 days in the office, 1 day from home)
• Brand new modern office located in the heart of the City, near Palas area with easy access to transportation and amenities (shops, restaurants, pubs, medical facilities etc…)
• Game/Recreation Room
• Private medical insurance
• Meal tickets (30 ron/day)for Full time or 15 ron/day Part Time
• Yearly Eyeglasses Replacement budget of 600 ron
• Welcome package
• Romanian bank holidays off
• 20 Annual leave days, with +1 annual leave day per year worked
• Engagement and fun events throughout the year
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• A young and vibrant team always there to offer support
• Team building events
• Monthly Employee awards
• Training and career development opportunities within a new and rapid growing business

Company Description

Dals is a highly respected language service provider based in the United Kingdom, known for its exceptional language support for over twenty years. Handling over 250,000 face to face bookings and delivering over 2,500,000 telephone interpreting minutes annually and providing services in more than 450 languages and dialects, Dals specializes in offering language solutions to non-English speakers in the UK who are accessing services from healthcare institutions, UK local authorities and councils, as well as privately owned businesses. Dals takes great pride in recognizing the importance of clear and accurate communication, and their services are specifically designed to help overcome language barriers.

Established by Actar Arya in 1998, Dals initially started as a small venture with the mission to improve the quality of language services available to those in need. Today, it has transformed into a nationally recognized language service provider, striving to set new industry standards driven by the same ambition. The company's mission is to break down language barriers and facilitate access to communication and services for everyone. They ensure that non-English speakers can effectively convey their messages across different languages and cultures.