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Customer Service Technical Specialist - job post

Wolters Kluwer
3.6 din 5 stele
Cluj-Napoca
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#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
About the role
We are seeking a Customer Service Technical Specialist to provide exceptional support for Compliance Solutions software through phone, email, chat, and web ticketing channels. In this role, you will resolve customer inquiries, assist with software installation and configuration, and ensure a positive support experience.
Responsibilities: .
  • Identifies and handles first level customer inquiries via phone, E-mail, chat and web ticketing.
  • Effectively resolves customer problems - determine if the issue is user error or application design or application deficiency.
  • Applies customer service policies.
  • Educates customer on products and services offered.
  • Enters information on customer call in Salesforce timely, accurately and completely.
  • Actively participates in meetings
  • Must thrive in a fast-paced, self-managing, dynamic environment.
  • Understand key business drivers and build knowledge of the company, processes, and customers
Qualifications:
  • Bachelor’s degree in Computer Science or related field or equivalent work-related experience. :
  • 1+ years previous technical customer service experience.
  • Understanding of PC and network operating systems.
  • Database Administration - MS SQL Server, including knowledge of SQL scripting, jobs, maintenance plans, stored procedures, SQL troubleshooting skills .
  • Web experience in ASP.NET, AJAX, JSON, Web Services, ASMX, WSDL, HTML/DHTML, CSS.
  • Familiarity with XML, MSLT, XSD, SOAP.
  • Fluency in English.
Our Offer
  • Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
  • Yearly performance bonus based on your seniority
  • Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
  • Corporate Health Insurance
  • Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
  • Up to 28 days of annual leave based on seniority
  • We have a strong Work from Home culture and take into consideration punctual needs and more
  • Flexible working schedule. You’ll find the flexibility for balance in your life
  • Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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