support engineer locuri de muncă în Iași

Infineon Technologies is the strongest semiconductor company in Romania with a R&D center in Bucharest for 20 years and growing R&D sites in Iași and Brașov. You will be part of a newly formed software development team in Iasi, which will have full software lifecycle ownership for in-house IT products and applications, which are integral parts of Infineon’s advanced R&D flows, processes and planning framework. If you are ready to thrive in a growth-oriented environment and high-performing team, this role offers the perfect platform for this.

Job Description
As a Senior Application Support Engineer, you will support users with Wiki & Knowledge Management solutions based on Atlassian Confluence. You will provide expert guidance to the user community and ensure the system is running stable and high performance. You will also support system optimization activities like reporting and application evaluations.

In your new role you will:

• Actively support users for Wiki & Knowledge Management solutions by responding to incidents, investigating application errors and troubleshooting issues
• Analyze and reproduce issues for problem management, root cause analysis and corrective actions
• Communicate and coordinate between the service desk, users, and 3rd level support, including external service provider
• Support internal trainings and demos on best practices
• Monitor and report on system and network, while conducting use case analysis
• Support application life cycle activities by evaluation and quality assurance activities
• Improve and automate user self-service via maintaining documentation
  

Your Profile
You collaborate effectively across various boundaries and establish successful partnerships. Your efforts are concentrated on finding solutions that add value. Personally committed to addressing customer concerns, you prioritize their needs highly. You take pleasure in continuously developing your knowledge and skills, always striving for high quality in your daily work. Even under pressure, you stay solution-focused, open, and flexible.

You are best equipped for this task if you have:

• An university degree in Informatics , Computer Science , Business Informatics , or similar
• At least 3 years of experience in technical IT user support within an enterprise global environment
• Proficient with Wiki applications such as Atlassian Confluence ; familiarity with other solutions like Atlassian Jira or MS SharePoint is an advantage
• Understanding of Service-Level-based IT support processes with respective systems (e.g., Remedy; ITIL)
• Excellent communication, troubleshooting and problem-solving skills
  
• Good technical skills in areas such as Oracle or MS SQL Databases , Windows Server , Azure DevOps
• Knowledge in reporting solutions like Tableau or Business Objects is an advantage
• Fluency in English , with basic German language skills considered a plus

Please send us your CV in English




Contact:
Francisca Dias, LinkedIn

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As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
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This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
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