speaker locuri de muncă în București

We're looking for Portuguese speaking Customer Support Specialist to join our client's team in Bucharest!

What you'll do:

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicating with customers through various channels in German and English
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

What's the offer:

• Competitive salary package, reflecting your expertise and contributions.
• Meal tickets
• Private medical subscription
• Reimbursement for public transportation subscription
• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
• Permanent contract with the potential for advancement, providing stability and security.
• Full payed training provided by the company
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.

What we're looking for:

• Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.
• EU Citizenship or Romanian Residence card

Don't miss this incredible opportunity! Apply now!

Job Type: Full-time

Pay: 4,000.00RON - 5,000.00RON per month

Ability to commute/relocate:

• Bucharest, Ilfov: Reliably commute or planning to relocate before starting work (Required)

Language:

• English B2 (Required)
• Portuguese C1 (Required)