microsoft locuri de muncă

Customer Service Agent with English Language
Travel Agent - Call Center Agent - fulltime - parttime - on-site / hybrid

Join our ︁team as a Customer Service Agent with proficiency in English!

• As part of our team, you will be the primary point of contact for various tasks, including;
• Engaging with clients through phone calls, emails, or chat services;
• Handling inquiries, reservations, changes to itineraries, and payments;
• Offering recommendations for appropriate destinations, travel dates, and costs based on clients' preferences;
• Working closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns;
• Using booking systems and software to secure holidays and manage clients travel plans;

· Keeping clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise.

The key qualities we’re looking for: 

• Excellent English language skills in both speaking and writing (B2 proficiency or higher);
• Communication and customer-service skills;
• Knowledge of Microsoft Office Applications;
• Prior work experience in customer service or a related field (recommended, but not mandatory);
• Team player with a collaborative mindset and the ability to work with others towards common goals;
• Creative problem solver with an out-of-the-box approach;
• Attention to detail.

You will work with the Customer Service Agent team from our location in Iasi and you will benefit from a 6-week on-site training program which will help you develop the required skills and knowledge to successfully assist our clients.

What we offer:

• Attractive salary;
• Permanent contract;
• On-site work model;
• Full-time position with possible shifts, including evenings and weekends, depending on operational needs.
• Good opportunities to develop a professional career;
• Work in a dynamic international environment;
• Newly refurbished attractive open-plan office space in Palas, Iasi;
• Access to comprehensive learning, training, and development via our extensive Global learning platform;
• Opportunity to apply for external professional training and courses that can be co-financed by Conduent;
• Global Company, working in an international diverse and inclusive environment.

And our attractive extras for all our Associates:

• Private medical insurance coverage;
• Free access to the Bookster library;
• Card Partener Program;
• Meal tickets;
• Referral bonuses for new hires recommended by you.

Join our international Customer Service Agent team Travel. Apply now!

Customer Service Agent with English Language
Travel Agent - Call Center Agent - fulltime - parttime - on-site / hybrid

Job Types: Full-time, Part-time, Contract, Permanent