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Customer Success Manager – Aftermarket Service Manager

We are currently seeking a Customer Success Manager – Aftermarket Service Manager to join our team in Bucharest, Romania. This is a hybrid work - 3 days in the office + 2 days from home.

In this role, you'll be at the forefront of managing customer contracts, driving value, and fostering lasting partnerships. As the Customer Success Manager/Aftermarket Service Manager, you'll blend customer goals with business objectives to enhance satisfaction and drive net recurring revenue. Your focus will be on improving engineering activities, repairs, migrations, and upgrades, all while nurturing relationships that evolve into strategic partnerships.

Honeywell

We empower those who make, move and operate the world’s critical resources to grow responsibly through software. We leverage the latest technologies and persona-focused design to uncover hidden insights, increase productivity, and enhance the user experience from the shopfloor to the top floor.

Software that empowers those who make, move, and operate the world’s critical resources to grow responsibly.

Key Areas of Responsibility:

• Cultivate enduring relationships with customers, resolving issues promptly and offering tailored solutions.
• Act as a knowledgeable ambassador for our products, company, and industry, educating customers on the power of our solutions.
• Develop a data-driven model of the customer journey, ensuring alignment across internal stakeholders.
• Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
• Conduct regular customer business reviews to proactively address issues and ensure goals are met.
• Mitigate risks and drive retention throughout the customer lifecycle.
• Provide valuable insights to internal teams based on customer feedback and needs.

Key Success Factors:

• Monitor customer health across accounts, including usage metrics, satisfaction scores, and relationship strength.
• Drive net recurring revenue growth.
• Ensure timely delivery of engineering services that exceed customer expectations.
• Identify upsell and cross-sell opportunities within assigned accounts.

Key Experience & Capabilities:

• Education/Qualifications: Degree in IT/engineering (MBA or post-graduate qualifications desirable).
• Experience: Relevant experience in Customer Success Management and/or Aftermarket Services profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing. Understanding of regional dynamics and cultures. Strong leadership and customer interaction skills.
• Professional Skills/Knowledge: Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.
• Language Skills: English is a must.
• Travelling: available for 30% travelling. Valid Driver license.

Our offer:

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Medical plan provided by Signal Iduna.
• Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, transportation budget and fuel cards, etc.
• Hybrid Work Policy (3 days in the office, 2 days’ work from home);
• Business Travel Accident Insurance.
• Voluntary defined contributory pension plan.
• Meal allowance.
• Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
• Experienced leaders to support your professional development.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional Information

• JOB ID: HRD242072
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Exempt