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IT Service Desk Specialist - job post

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IT Service Desk Specialist

As our

IT Service Desk Specialist


You will:

  • Identify, log and escalate incidents to the correct department according to the procedures;
  • Provide first level support for requests received through chat, phone and service desk tickets;
  • Handle second level support tasks and route them to the correct department when needed;
  • Responsible for the process of user creation/departure;
  • Responsible for Active Directory administration (security groups, access rights management).
  • Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management).

We Offer:

  • Naturally, you will receive a salary that matches your work experience
  • Meal tickets
  • Private medical subscription
  • 20% discount on all vidaXL products
  • Vacation vouchers
  • Discount on ESX Subscription
  • Massage at the office
  • Opportunities to develop yourself
  • 23 vacation days per year

We Ask:

  • Good verbal and written English communication skills;
  • Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends.
  • Willingness to learn new IT skills and knowledge.
  • Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
  • Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
  • Networking knowledge (Network protocols, VPN, routing) is a plus. Experience with multiple (recent) Windows versions is a plus, also experience with incident handling and working with 2nd line team and 3rd party team is a plus.

Why vidaXL

vidaXL is growing faster than the speed of light in the field of e-commerce. We’ve been doubling our figures every year since our foundation in 2013. All of this in our own bold and down-to-earth way. With 30+ webshops, 6 international offices and 120 million unique visitors a year that pretty much feels like the right way.

To keep up with our own success we take on challenges, take chances and try new things every day. We don’t see road bumps as obstacles, but as an opportunity to enjoy the sweet, sweet smell of victory.

We owe our great success to our great people. That’s why we love to invest in personal growth. By offering the freedom to seize all opportunities you see.

So, you can thrive big time and grow XL!

Want to join us?

We look forward to your application! For more information, contact our Talent Advisor: Ana Cîrstoiu

T | (+40) 786 883 375

  • An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability

0-3 years
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