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IT Service Desk Analyst with English (f/m/d) - job post

SIG Group
3.8 out of 5
Cu normă întreagă, Perioadă determinată
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  • Cu normă întreagă
  • Perioadă determinată



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You may be our new
IT Service Desk Analyst with English (f/m/d)

Key responsibilities
  • Provide first level support and troubleshooting for IT Users across the EMEA region
  • Restore IT services as quick as possible and minimize adverse impact on operations
  • Execute Request fulfilment and user support for an international organization
  • Optimal use of information technologies with a focus on digital workplace systems and modern unified communication and collaboration solutions (MS-Teams as foundation for audio and video communication).
  • Respond to customer inquiries through email, phone, and the IT service portal.
  • Provides quick and effective assistance while ensuring that Service Level Agreements (SLAs) are met to maintain high-quality service.
  • Documenting troubleshooting and resolution steps within the service desk ticketing system
  • Documenting and keeping up to date processes and knowledge articles in the knowledge base
  • Working as project member in global roll-out projects
  • Collaborating with internal departments to ensure that IT needs are met
  • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
  • Local On-Site support for Incidents/Service Requests which can't be solved remotely including processing of local IMACD services (Install, Move, Add, Change, Delete).
  • Dispatching of tickets to other relevant support groups if needed

You bring these skills, experience & education
  • Fluent English language skills are mandatory
  • 1-3 year of experience working in a similar service desk role is desirable
  • Internship in IT or similar experiences is a plus
  • Good knowledge of PC hardware and software
  • Understanding of IT-Service management processes and handling them in a Ticketing system
  • Miscellaneous IT skills: Windows OS (7 and above), Windows advanced troubleshooting, Microsoft O365, Remote support tools
  • Enthusiasm for continuous learning and interest in the latest technologies.
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

SIG Recruiting Team
Phone: +40 374752360
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