honeywell locuri de muncă

Role Overview:

As a Customer Success Professional you will be responsible for delivering exceptional customer experiences while simultaneously optimizing processes within the Customer Success team. This position requires a balance of customer relationship management skills with operational proficiency to drive customer retention, satisfaction, and overall success.

Responsibilities:

• Manage and grow strong relationships with key customers, acting as their primary point of contact and driving them to success by aligning with their goals and metrics.
  
• Manage the entire Customer life cycle, from deployment and onboarding, through product utilization, to renewal and expansion.
  
• Advocate the customer and collaborate with internal departments (Product, Sales, RnD, Operations...) to address customers feedback and ensure delivering an outstanding customer experience.
  
• Lead operational initiatives to streamline processes in the Customer Success team, including developing best practices for onboarding, product training, and support.
  
• Collaborate with the CSM team to design and implement operational strategies that drive efficiency and align with business objectives, assess performance metrics and use data to inform decision making and strategy adjustments.
  
• Oversee and optimize the CSMs data tools and systems and to support workflow and reporting needs.
  
• Conduct training to CSMs on the effective use of systems to enhance productivity
  
• Identify bottlenecks and inefficiencies within the CSM processes and implement best practices for continuous improvement.
  
• Identify accounts at risk and be able to develop strategies to mitigate churn and enhance customers retention.
  
• Drive your customers renewals and expansions.