global e locuri de muncă

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

Who are we looking for?

Gaming industry expertise

Social Media proficiency with effective outreach skills

Self-motivated, creative achiever with excellent communication and planning

Results-driven, proactive, and adaptable team player

Strong problem-solving ability and analytical mindset

What is your mission?

Cultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience.

Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement.

Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans.

Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers.

Innovate player interaction approaches, employing effective communication for optimal outcomes.

Collaborate by sharing knowledge and best practices with fellow Account Managers.

Stay abreast of game changes and monetization campaigns, remaining well-informed in a dynamic gaming environment.

Develop and execute a VIP reactivation strategy, mitigating churn risks.

Actively gather feedback from VIPs, sharing insights with other departments for process improvement.

Oversee VIP Social Media community management and content creation to enhance engagement.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.