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Job Post Details

German Player Support

Ghostpunch Games
Romania
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Romania

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Description

Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date: December - January

What you’ll be doing:
Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
Working with your colleagues across the wider global customer community to identify trends in customer queries.
Requirements
Fluency in the language you are applying for & English, particularly reading & writing.
Excellent attention to detail, strong communication skills, and knowledge of Computers.
Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
A logical, methodical approach with good analytical and problem-solving skills.
Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
Experience in playing consoles and or PC gaming is advantageous.
Be comfortable discussing technical faults/issues relating to game consoles/PCs.
Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC Requirements

Processor: Any of the processors below: Windows: Intel Core i5 or higher, 6th generation or newer, Dual-Core or more, 1.7 gigahertz or faster AMD Ryzen 5th generation or newer, Dual-Core or more, 1.5 gigahertz or faster. Mac: Apple Silicon Chip M1 or newer. Intel Core i5 or higher, 6th generation or newer, Dual-Core or more, 1.7 gigahertz or faster
Memory (RAM): At least 8 GB
Hard Drive Type: SSD
Storage: At least 128 GB capacity and 1 GB available storage
Network Bandwidth: Internet speed of at least 512 kilobits per second (kbps)

Computer Software Requirements

Operating System: Windows: Windows 10 or Windows 11. Mac: macOS Ventura, version 13, 14 or 15 or higher
Web Browsers: Windows: Microsoft Edge (Chromium Based) or Google Chrome. Mac: Microsoft Edge (Chromium Based) or Google Chrome
Work Applications: 64-bit preferred, most 32-bit apps supported on Windows

Mobile Device Requirements

Mobile Device: Android: Any device running Android 10 or higher, Apple: Any device running iOS 15 or higher
Mobile Operating System: Android: Android 10 or higher, Apple: iOS 15 or higher
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