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4PL Back Office Operator - job post

OIA Global
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4PL Back Office Operator – Brasov, Romania

Are you enthusiastic, energetic and eager to learn? Come and join our team 4PL Team in Brasov. As part of the Operations Department in a multinational company, you will ensure optimal execution of carrier and/or freight forwarder contracts by organising the best means of transporting goods using all modes of rail, road and sea. You will experience a variety of languages and cultures, it’s up to you where your ‘road’ takes you in our company.

You will be responsible for:

  • Managing the whole 4PL booking and documentation process according to the Service Requirements of the 4PL Customer
  • Ensuring that our technology platform is used to create/maintain highly efficient processes
  • Obtaining, checking and preparing documentation to meet customs and insurance requirements, packaging specifications, and compliance with overseas countries’ regulations and fiscal regimes
  • Liaising with third parties in accordance with customer requirements
  • Effective management of daily tasks, client updates and milestones
  • Creating a culture of excellence in the way you provide customer service
  • Report and communicate any issues to the Operations Manager/Director as they arise.

What we need from you:

  • Excellent communication at all levels, ability to speak and write English
  • Enthusiasm, confidence and a process driven mentality
  • Ability to use your initiative and be proactive
  • Planning and organizing skills; attention to detail and accuracy •
  • Experience of using Microsoft office is a bonus
  • Experience in logistics/freight-forwarding/customer service function(s) is an advantage, however, if you are a quick learner and have a good attitude, we provide an extensive induction training program.
  • This role will require you to variable shift work including alternate weekends, and/or morning or evening shifts. Any shift work outside of normal working hours incurs additional shift premiums.

We Can Offer You:

  • A fun and friendly culture
  • A flexible working environment
  • Opportunities to grow both personally and professionally
  • Daily lunch (food) tickets
  • Annual bonus incentive
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