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customer support french locuri de muncă

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Job Post Details

Customer Support Executive with French - Business Travel - job post

SC ExlService Romania Private Limited SRL
Cluj-Napoca
Cu normă întreagă
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Tipul locului de muncă

  • Cu normă întreagă

Locație

Cluj-Napoca

Descriere completă a locului de muncă

  • High school or Bachelor's degree;
  • Fluency in spoken and written - French (B2/C1) and English (B2/B1);
  • Previous experience in customer support - nice to have, but not mandatory;
  • Very good interpersonal and client relationship management skills;
  • Very good communication skills;
  • PC skills, with knowledge of Microsoft Office, MS Excel and Word; The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
  • Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
  • Handling incoming calls for customer servicing activities, providing extraordinary customer service.
  • Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
  • Performing website troubleshooting support to customers. Benefits:
  • Monthly Bonus for performance;
  • Monthly Bonus for French skills;
  • Monthly Fidelity Bonus;
  • Monthly Lunch tickets;
  • Private medical insurance;
  • Monthly Transport allowance;
  • Full-time and indefinite employment contract;
  • Free online trainings and various certifications for skill development.
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