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Hello, we’re L’Oréal,

We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As a Customer Care Specialist, reporting to the Customer Care Manager, you will be a key member of a collaborative team, working closely with various departments across the organization. You'll cultivate personalized relationships with our high-value clientele, ensuring an exceptional experience. Your work will directly contribute to our commitment to providing unparalleled service and building lasting customer loyalty.

• Client Relationship Management: Build and maintain strong relationships with L'Oréal Consumer Products Division clients, addressing their needs with professionalism and empathy. This includes proactive order management, anticipating potential issues, and resolving disputes efficiently.
• Order Processing & Follow-up: Ensure seamless order processing and follow-up, from order placement to delivery, proactively identifying and mitigating potential risks of shortages or delays.
• Dispute Resolution: Manage and resolve client disputes (complaints, returns, etc.) effectively, collaborating with the Credit Manager, sales, controlling, and physical distribution teams to find optimal solutions.
• Process Improvement: Contribute to process improvement initiatives, identifying areas for optimization and implementing solutions to enhance efficiency and client satisfaction. This includes participating in projects related to EDI, stock level optimization, and SAP system improvements.

We Are Looking For

The ideal candidate possesses a proven track record in customer care. They are detail-oriented, possess excellent communication skills, and are adept at building rapport with high-net-worth individuals.

• Critical Thinking: Ability to analyze situations, identify potential problems, and develop effective solutions.
• Prioritization: Excellent organizational skills and the ability to manage multiple priorities effectively.
• Problem-Solving: Proactive approach to identifying and resolving client issues.
• Stakeholder Management & Influencing: Ability to build and maintain strong relationships with internal and external stakeholders.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
• Access to the L'Oréal Share&Care package: 25 days annual leave, meal tickets, work from home up to 2 days per week, health & life insurance, personalized Onboarding Plan, career coaching, etc.

• Cherry on the cake: products from our brands’ portfolio on special occasions.

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

Beware of recruitment scams! L'Oréal only accepts applications through our official careers website. If you encounter suspicious recruitment activity, please report it immediately.