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Vedeți locuri de muncă similare la acest angajatorBorgWarnerBucurești·- This internship position is part of the Charging System Operation and Technical Support team, which is responsible to manage, maintain, and operate BorgWarner’s…
- Vizualizati toate locurile de munca din București
- Cautare salariu: Internship – Charging System Operation and Tech Support-2
- BorgWarnerBucurești·
- The Technical Support Engineer plays a crucial role in providing after-sales technical support, remotely for hardware and electrical incidents.
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- The role is implementing and supporting the global End User Computing (EUC) Strategy.
- The End User Computing Engineer will help design, implement and maintain a…
- Vizualizati toate locurile de munca din București
- Cautare salariu: End User Computing Engineer
- BorgWarnerBucurești·
- The Solution Architect will provide technical leadership in the deployment of ALM (Bitbucket, Jira, Polarian, Stages, Confluence), SIM (Ansys, Altair, MathWorks…
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- BorgWarnerBucurești·
- The Charging System Operation and Technical Support Lead is a technical role responsible to own, manage, maintain, and operate BorgWarner’s cloud-based…
- Vizualizati toate locurile de munca din București
- Cautare salariu: Charging System Operation and Tech Support Lead
Vedeți locuri de muncă similare la acest angajatorBorgWarnerBucurești·- As an SAP Consultant in our L2 support team, your primary purpose is to provide expert-level support and resolution for Plant Maintenance (PM), Quality…
- Vizualizati toate locurile de munca din București
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Job Post Details
Internship – Charging System Operation and Tech Support-2
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Detaliile locului de muncă
Tipul locului de muncă
- Cu normă întreagă
Locație
București
Descriere completă a locului de muncă
This internship position is part of the Charging System Operation and Technical Support team, which is responsible to manage, maintain, and operate BorgWarner’s cloud-based infrastructure used to provide state-of-the-art service and assistance to the customers buying our chargers.
From this position, the intern in this role contribute to the activities of remotely operating and supporting BorgWarner’s in-field charging devices, by utilizing complex ecosystem of services and tools, helping to ensure operational excellence and customer satisfaction.
This position comes with the great opportunity to start learning about eMobility industry, chargers (the standalone devices and how they are controlled from the cloud), EVs, and the whole growing charging ecosystem.
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
From this position, the intern in this role contribute to the activities of remotely operating and supporting BorgWarner’s in-field charging devices, by utilizing complex ecosystem of services and tools, helping to ensure operational excellence and customer satisfaction.
This position comes with the great opportunity to start learning about eMobility industry, chargers (the standalone devices and how they are controlled from the cloud), EVs, and the whole growing charging ecosystem.
Key responsibilities
This intern will learn about and help with the following areas of charging operations:
- Operate and manage (as able) the deployed charging-related cloud-based systems (OCPP Proxy / Backend) and other supporting systems,
- Provide online technical assistance to facilitate on-site technical intervention, and ultimately to ensure high customer satisfaction rate.
- Monitor the in-field chargers using the Charging Cloud System, with the purpose to notify corresponding stakeholders to act on special situations.
- Assist the Embedded Product Development Team with the testing of chargers' hardware and firmware, as part the OCPP-based integration between the chargers and the Charging Cloud System.
- Operate and manage (as able) the online Service Management System that allows customer to report issues and obtain solutions for them.
- Monitor the Service Management System to ensure rapid and efficient response to the demands from customers and partners.
- Perform triage, processing, and prioritization of customer issues, in accordance with the defined internal processes.
What we’re looking for
Nice-to-have Background
- Final/pre-final year of study in IT, SW engineering, or related technical field.
Required Skills
- Basic understanding of client-server model, common Internet communication protocols, and cloud computing.
- Enthusiasm and willingness to learn interesting things, analytical and problem-solving mindset, attention to details and priorities.
- Team spirit, reliability, and discipline in executing tasks.
- Very good verbal and written communication in English.
Preferred skills
- Knowledge about, and eventually prior usage experience of Microsoft Office tools and Atlassian Jira (especially Jira Service Management module) and Confluence.
- Knowledge of a common scripting language (e.g. Python) used for the task automation.
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
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Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
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