We are seeking our new Customer Tech Support Engineer to join the Axway team!

We are a team of friendly and passionate engineers and we are assisting Axway customers in English, French or German while manifesting a genuine interest for their experience. We are offering advanced technical support on our products (and the related Operating Systems) by resolving issues that may occur during installation, configuration, usage and administration of our software solutions.

Objective:
Ensure customer satisfaction by resolving and coordinating resolution of technical product problems and building customer relationships.
Communicate problem resolution strategies and status to the customer, internal and external in an accurate, professional, and timely, manner

Owns and drives resolution of customer’s cases. Maintains records of cases, defines resolution action plans and follows through to case closure, ensuring customer satisfaction of their support experience

• Independently resolves problems of diverse scope and moderate complexity where analysis of data and/or situations require a review of identifiable factors
• Organizes delivery of product fixes to customers, coordinating necessary resources to ensure delivery is timely, efficient and satisfactory
• Under guidance of the manager, will implement strategies for problem resolution that meet customer business requirements
• Exercises judgment within generally defined practices and procedures to determine appropriate action
• Provides limited pro-active account management with designated customers to monitor satisfaction levels, and to identify issues where support can be improved
• Works with other company personnel to maintain a quality of customer interaction consistent with Global Support standards
• Promotes customer advocacy and satisfaction throughout the company
• Resolves customer and field inquiries regarding the company’s current products

Minimum Qualifications:

Preferred Qualifications:

Career Development:

• A personal development plan (technical, product & functional) in order to insure your integration and your performance
• Competitive remuneration package and real benefits
• Potential for growth in an international company
• Friendly working environment with experienced professionals
• Flexible working hours when need
• Extra paid vacation days - 25 days/ year
• Open games area – table tennis, sports and more!

Company Overview

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration.

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions.

Why Axway?

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership to inspire you daily.

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en.

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will.

Axway is an AA and EEO employer

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