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arche consulting locuri de muncă

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Job Post Details

Customer Service and Technical Agent - job post

Arche Consulting
București
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Locație

București

Descriere completă a locului de muncă

Numer referencyjny: CST/BUCH/KW
lokalizacja
Rumunia / Bucharest
kategoria
Customer Service Advisor SSC / BPO

Your workplace

An American company where management standards for every company in the world are the same - everyone is equal, and there is cultural diversity in the teams. You will be responsible for global projects for the largest companies in the world in the field of software, internet marketing, internet platforms and devices.

Responsibilities:

  • Interact with users via email, phone, and chat
  • Represent as the point of contact with important and strategic users
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs
  • Meet and exceed personal targets in a fun and challenging team environment
  • Escalate complex user issues to internal teams and provide context to the reason for the escalation
  • Be able to deliver conclusions from data given to you (EX: suggesting training needs based on previous ticket volume)
  • Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity
  • Identify opportunities to improve the user experience with better tooling or product fixes

Requirements:

  • At least 2 years experience as Technical, Financial, Customer Service Support in multiple support channels (email, phone, chat)
  • Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction
  • Nice to have: Experience in supporting B2B Customer Service and Technical Troubleshooting support for Financial and payment gateway tools
    Language Requirement: German or Italian or French - C1 or above
    ,English - B2
  • Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment
  • Ability to adjust communication style depending on the level technical ability of the audience
  • Understands the level of service expected for Priority accounts
  • Able to adapt quickly to changes in workflows
  • Excellent listening skills l
  • Highly empathetic and thoughtful, with ability to understand customers’ business challenges and tailor a solution adapted to their needs
  • Enjoy talking about technical concepts
  • Willing to work on shifting schedules (8 Am to 5 Pm - Shift 1 ; 1 Pm to 10 Pm - Shift 2 - 5 working days from Monday till Sunday - Rotational)

Our client offers:

  • meal vouchers,
  • gift voucher for Christmas and Easter,
  • the 13th salary,
  • referral bonus,
  • parking spaces,
  • private health insurance,
  • 7Card Digital,
  • relocation package.

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