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Customer Experience Ambassador with Italian&English (24/7) - job post

TELUS Digital -
3.5 din 5 stele
București
Cu normă întreagă

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  • Cu normă întreagă

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București

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We are seeking for awesome Customer Experience Ambassadors to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

What you need to have:

  • Fluency in Italian and English, with appropriate market language knowledge (C1 level)
  • Availability for a full-time position, in shifts covering 24/7 schedule
  • Availability to work from home
  • Strong writing and communication skills
  • Ability to troubleshoot and solve problems creatively and efficiently
  • Proven ability to be a positive contributor in a team environment
  • Able to flourish in an ambiguous, high growth tech environment where change is constant
  • Customer oriented: you have a passion for helping and empowering others
  • Technology enthusiast: you are comfortable working across platforms and devices

What you will do:

  • Support all user communities to resolve their inbound inquiries quickly and efficiently
  • Manage inbound email and in-app messages support through our CRM tool
  • Guide users’ interactions with the platform in accordance with community guidelines
  • Educate and build loyalty among new users
  • Ability to multitask and effective in time management
  • Analyze and improve complex workflows to operate more effectively
  • Detect and suggest areas for improvement in all areas of your role
  • Working collaboratively with peers globally to streamline processes
  • Review and analyze documents submitted by platform users
  • Ensure that documents meet client expectations for approval

We offer:

  • Stable job - permanent labor contracts
  • Above average fixed salary, performance bonuses
  • Monthly meal tickets
  • Night shift hours extra-payment
  • Gym subscription reimbursement, after trial period
  • International career - paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical subscription
  • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
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