3,3 din 5 stele.
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American Specialty Health Evaluările angajatului

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Evaluări după categorie

3,5Echilibrul muncă/viață personală
3,0Salariu și beneficii
2,9Siguranța locului de muncă și promovare
3,0Conducere
3,4Cultura

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Se afișează toate 359 de recenzii

very easy job if you have the correct skills

Evaluare recomandată de Indeed

Indeed a ales cea mai utilă evaluare
Great company to work for, I enjoy my job. Benefits are average, and the company culture is decent as well. If there is one company i would rate poorly, it would be Indeed for forcing me to write a review just to see how my co workers feel about our company. That policy actually negatively effects the integrity of the employer ratings on the site. but ASH deserved 4-5 stars from me, and they are a good company to work for, with some pretty good opportunities for advancement.

Pro

Work from Home, friendly management, straight-forward job responsibilities

Contra

somewhat strict adherence policy
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

4 decembrie, 2023
We are pleased that you are enjoying your current position. ASH is proud of its employee-focused total rewards program, which includes competitive compensation, great benefits, subsidized health insurance, paid time off and 12 paid holidays, performance and recognition programs, as well as professional growth and development opportunities. As a one of the nation’s premier specialty health organizations, we currently serve 57.7 million members, requiring ASH to uphold policies and requirements that ensure the safety, accuracy, and quality of the products we deliver on behalf of our clients. We appreciate the feedback and your service to ASH.

Horrific

At first, I thought that working for this company would be interesting. It was a total of almost three months of training before getting on to the floor. However, after that training, I soon learned that this place is toxic. They will hold mistakes you make on calls during training against you even though they say they won't. The training is actually lackluster for the situations that arise in calls once you are out of training. The policies are strict and they are not empathetic to any emergencies you may have that require you to take off, even if you provide proof such as a doctor's note. Upper management pretends to care but the tones from their communications show otherwise. Etc.I would not recommend anyone work here. As soon as I find something better, I'm gone.
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Not mutually beneficial

They treat seasonal employees like dirt. Very all over the place! I understand I signed up for a seasonal position which means it can end at anytime. I also understand no health benefits considering it’s a temporary position. However they did confirm the schedule is full time (80 hours). So why is it that we weren’t eligible to be paid when the business is CLOSED for the holidays. They have a half day the day before thanksgiving, closed thanksgiving & Black Friday…. That’s 2 1/2 days of no pay. HR lacks integrity

Pro

None

Contra

Everything
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

27 noiembrie, 2023
Thank you for your feedback and joining ASH as a Seasonal Worker during our busiest time of year. We are so sorry to hear about how you are feeling and your concerns about HR. Please reach out to us this week at hr@ashn.com so we can address your concerns immediately. ASH’s culture is one of encouragement and respect. Looking forward to talking to you.

Volatile; Not reliable

When I applied for this job, I applied for a full time position. They sent me an offer for a full time position, and then after I accepted, they contacted me to let me know that they made a mistake and that they only had seasonal positions available. "It's the exact same, but without benefits." I said okay, since being paid was better than not being paid. Two weeks out of training, they pulled the entire seasonal team off the queues and into a call to let us know that all of our positions were being terminated, effective in three days. We had the opportunity to transition to a different seasonal position in the company, which would have two weeks of training, but there was no guarantee that we'd be kept in that role either. We were also told that we weren't allowed to apply for full-time positions until January, and could not guarantee that folks who had since earned a pay raise would keep or lose that raise. They gave us 5 hours to make this decision. The whole meeting, HR management was smiling and presenting this like it was a minor inconvenience at worst and an exciting opportunity at best. It was extremely disrespectful. ASH does not care for their employees—especially seasonal workers. They went above and beyond to make that clear. If you can hold on and find a job elsewhere, it's worth waiting to find someone who will actually keep you employed.

Pro

None

Contra

No benefits, terrible pay, no job security, no advancement.
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Răspuns oficial al American Specialty Health

27 noiembrie, 2023
We are sorry you were affected by a change in the headcount we projected going into January. We do have many open positions in other departments if you are interested in applying. We would like to hear more about your feedback and can elaborate on what occurred. Please email us at hr@ashn.com.

Not an employee

Interested in employee reviews only, Not an employee. How is the work life balance? Is the pay equal or below the cost of living? Is the environment stress free?
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Good Work Life Balance

High production expectations but good work-life balance. While remote and work-life balance is good, pay could be increased. Training is quick but the team is extremely helpful with questions.
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Răspuns oficial al American Specialty Health

8 noiembrie, 2023
We are pleased to hear that you appreciate the balance that working remotely provides our employees. ASH is proud of its employee focused total rewards program, which includes competitive compensation, great benefits, subsidized health insurance, paid time off and 12 paid holidays, performance and recognition programs, as well as professional growth and development opportunities. That your team was helpful speaks to our culture of teamwork and innovation, which has resulted in many national and local business awards including workplace satisfaction awards based on employee feedback. We value your service to ASH and wish you the best in your future endeavors.

Bad recruiting and lack of integrity

Stay far away from this company. I had a friend apply for a role that he/she was qualified for. They sent a rejection letter then hurried up and took the position down to avoid interviewing the candidate. After being here for years this is typical behavior from this company. This role wasn’t even filled. They will wait till they find a buddy of theirs to hire. Bad bad bad bad

Pro

Pay check, some pto, giving care

Contra

Low morale, high benefits, a divided culture, bad recruiting practices, no integrity
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Răspuns oficial al American Specialty Health

6 noiembrie, 2023
Thank you for your tenure at American Specialty Health. We would like to hear more specifics on the position you are referring to. Please email us at hr@ashn.com. Our recruiting mission is to hire the best people possible to contribute to our award-winning culture of teamwork and innovation. This is achieved by a structured interview process and timely communication to candidates and hiring managers. Given our recruitment and hiring process, as well as our many benefits and programs ASH continues to garner many national and local business awards. The most recent accolades include multiple Top Workplace awards based on employee feedback, the Nation’s Best and Brightest in Wellness for 2 consecutive years, and we were listed ninth among the Best Large Companies in San Diego County in the 2022 Best Places to Work survey by the San Diego Union-Tribune. Thank you for your feedback and we look forward to hearing from you.

Decent

Decent place to work but the commute was far and the schedule was challenging to uphold. If they paid more and was closer I would have definitely stayed
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Răspuns oficial al American Specialty Health

6 noiembrie, 2023
Thank you for your review of American Specialty Health. Sorry to hear that when we had our office in Southlake, Texas, prior to 2020, your commute and schedule were challenging. Our customer service teams now work remotely from home and employees are fully equipped with computers, screens, headsets, and other equipment. Regarding compensation, we analyze salary survey data to compare ours to market. We thank you for your service at ASH and wish you the best in your future endeavors.

Great experience if you are just starting in Healthcare administration

● Alot of information to learn● Poor pay and evaluations are weekly ●Evaluations determine your raise and if you keep your job● They have a lot of technical issues. ● HR is a joke here● Most agents never make it through training ● Work from home is good but they expect you to stick to your schedule and chastise you for taking your entire break if your call goes into your breaks. ● Don't work here!
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Răspuns oficial al American Specialty Health

18 septembrie, 2023
Thank you for your review of American Specialty Health. As a national company servicing more than 57 million eligible members, the organization’s success is due to the hard work of the employees across the organization, especially those in the call center, in being available to meet the needs of our members. Our Customer Service Representatives go through an extensive training program designed to train on key information, applications, processes, and customer service skills, so we appreciate you recognizing the abundance of information that must be learned. Each department has specific key job accountabilities and weekly evaluations assist with ensuring our representatives have the tools needed to ensure a successful customer experience. Our goal is to train employees how to use their resources to find the answers they need to support our members. Our average employee tenure is more than 5 years with the average tenure for our leaders over 10 years. We review market data to stay competitive with salaries and continually strive to reward and promote our employees. We are pleased to offer many growth opportunities with ASH University trainings, tuition reimbursement and a career development and mentorship program. As with all organizations, using technology efficiently is our goal. As we continue to strive towards the seamless use of technology, we continue to work with our vendors, leaders, and employees to identify issues and quickly find solutions. Our HR department has over 30 members and are always willing to assist to ensure all employees feel safe, comfortable, and heard. - 

Great company

Great company and benefits. Nice people and supportive culture. Health and wellness programs to encourage employees to take care of themselves. Work from home.
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Răspuns oficial al American Specialty Health

18 septembrie, 2023
Thank you for your positive review of American Specialty Health. We are pleased to hear you enjoy the people and culture. ASH takes pride in its mission-drive culture of health and innovation, as well as our employee-focused workplace culture, which has earned us both national and local recognition. We offer a comprehensive benefits package that includes a wellness program, fitness rewards, paid time off, and career development and mentoring programs. Thank you for your tenure with ASH.

Sucks!!

What is the best part of working at the company?Nothing Pay is awful!!, too many chiefs!What is the most stressful part about working at the company?Too many upset members, extremely disorganized!What is the work environment and culture like at the company?Incredible turnover, employees working for “peanuts”. What is a typical day like for you at the company?Not enough car’s to answer calls.
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Răspuns oficial al American Specialty Health

11 septembrie, 2023
Thank you for your review of American Specialty Health. We are sorry to read about your personal experience. As a national company servicing more than 55 million eligible members, the organization’s success is due to the hard work of the employees across the organization, especially the call center, in being available to meet the needs of our members. Regarding compensation, we review salary surveys to make sure we are staying competitive in the market. We will share your feedback with our department leaders in the call center. We appreciate your service at ASH and wish you the best in your future endeavors.

It’s okay

I have been there for 4 months, I can say I enjoyed this job for the most part, but when you need to use the bathroom or anything they will be on you so terribly bad it’s unreal, but not hardly there for answers when you need them, you get yelled at for needing answers if it’s no one available in assist line u can’t call res q, it’s just a lot going on… I go to work feel so uneasy, I never felt this before and I really wish I had some support and not in blind so much.

Pro

Pto

Contra

No time for family
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

11 septembrie, 2023
Thank you for your review of American Specialty Health. ASH’s culture and values are in line with health and wellness and our exceptional benefits include (among other things) subsidized health insurance, a wellness program, fitness rewards, work-life balance, paid time off (including 12 paid holidays plus PTO), and competitive compensation. We are sorry to read about your personal experience. As a national company servicing more than 55 million eligible members, the organization’s success is due to the hard work of the employees across the organization, especially the call center, in being available to meet the needs of our members. We have a dedicated employee relations team who listen to questions and concerns from employees. Please send us an email to hr@ashn.com to share your concerns. Thank you for your tenure with ASH.

Corporate company with no room for growth

A typical day at work is stressful. You must make a certain number of calls per day and if you do you are not recognized for your work. The only time you will hear feedback is if it's negative. They micromanage tasks that are easily doable and require no assistance whereas instances where you need management's support are ignored or overlooked. The recruitment job woos you with opportunities for increased earnings but then they create systems and "manager's discretion" to find every reason possible to make sure you don't receive the incentive. The entire workplace culture is full of nepotism. Competent, qualified, high achievers are stifled and forced to seek opportunities for growth elsewhere and minions are promoted. Not at all what I expected. Very disappointing.

Pro

Opportunity for bonus

Contra

Systems to make sure you don't receive it
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

15 august, 2023
Thank you for your review of American Specialty Health. We are sorry to hear that you are not enjoying your current position. We would like to support you and understand your concerns in more detail. Please reach out to your manager or Human Resources at hr@ashn.com. We would also be happy to explain the monthly incentive structure for your position and provide you with another copy of the guidelines. As it pertains to your comment about leadership, a recent Employee Engagement Survey showed that over 90% of our employees who completed the survey felt like management was available, friendly towards its employees, and easily approachable. At ASH we promote from within. In fact, ASH sees an average of over 10% of employees promoted annually, which is above industry standards. We look forward to hearing from you. Thank you for your tenure with ASH.

Great work culture

In my department the culture is fantastic. They promote from within and make great effort to show appreciation for their employees. I think their pay is a bit lower than I would like overall but the culture truly does make up for that.

Pro

culture, remote

Contra

pay
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

11 august, 2023
Thank you for your positive review of American Specialty Health. We are pleased to hear that you enjoy the culture in your department. ASH’s culture of teamwork and innovation has resulted in regional and national recognition, including Best Places to Work, Top Workplaces, and Best and Brightest Companies awards. Regarding salaries, we review salary surveys to ensure we remain competitive in the market. We also offer a comprehensive Total Rewards benefit package that includes subsidized health insurance, a wellness program, fitness rewards, paid time off (including 12 paid holidays plus PTO), and employee growth and development programs. Thank you of your tenure with ASH.

A job working from home

This is a great opportunity to work from home. If you can make it through the call grading you can be promoted fairly quickly. I would probably retire from ASH if there were some changes made to the quality/ grading system in place. If you are ALWAYS cheerful and energetic this is the place for you. If you are nearly Perfect this is the place for you. There is little margin for human error or human nature.

Pro

100% remote, 45 minute lunch, Perks like gift cards are very common, Supervisors are usually very approachable and willing to help

Contra

The calls are graded, you can fail a call for something as simple as the sound of your voice, The grading scale for the calls is ridiculous, You can yawn accidentally on a call and fail the call
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

17 iulie, 2023
Thank you for your review of American Specialty Health. We are pleased to hear that you appreciate the opportunity to work from home and the support you receive from your supervisor. ASH’s culture and values are in line with health and wellness and our exceptional benefits include subsidized health insurance, work-life balance, a wellness program with fitness rewards, paid time off (including 12 paid holidays plus PTO), employee growth and development, and a team of excellent managers. As a national health services company serving more than 52 million members, we strive to meet high quality standards to assist our members. We have Quality Assurance requirements in place to ensure safety, accuracy, and a quality member experience. Please reach out to your Human Resources Team at hr@ashn.com to provide more details about your concern on the grading scale so we can share that with our department leaders. Thank you for your time with ASH.

fun work place with a future

What is the best part of working at the company?Benefits and work from home environment What is the most stressful part about working at the company?Production goals are hard to reach due to long hold times with other companies which is out of your control. What is the work environment and culture like at the company?Family and friends oriented. A great place to grow. What is a typical day like for you at the company?Working assigned queues given the prior day by senior leadership
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Focus on Health and Wellness

As a health management company, ASH promotes a culture of health and wellness. ASH offers various opportunities for professional growth and development which includes training, mentorship initiatives, and potential advancements. Working for ASH can help provide valuable experience and networking opportunities.

Pro

Remote/WFH position not micromanaged, PTO avail, great benefits, 45-minute meal break and two 15-minute breaks per shift.

Contra

Pay does not match current cost of living wage.
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

10 iulie, 2023
Thank you for your positive review of American Specialty Health. Our employee-focused health and fitness programs have earned us national and local recognition as one of the fittest companies to work for and best and brightest in wellness. Our exceptional benefits include subsidized health insurance, a wellness and fitness program, paid time off (including 12 paid holidays plus PTO), and a team of excellent managers. Additionally, we offer many development and growth opportunities with our career development and mentorship programs, skills, and leadership training through more than 150 ASH University courses, tuition reimbursement, and a merit increase program. To stay competitive with salaries we review market data and continually strive to reward and promote our employees. Compared to the national average of 8.9%, ASH sees an average of over 15% of employees promoted annually. Thank you for your tenure with ASH.

Revolving door

If you don’t meet 150 files a month they let you go without a written warning or final warning they don’t invest in their employees no growth opportunities & if u have an emergency it’s still unexcused
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

5 iulie, 2023
Thank you for your review of American Specialty Health. As a national health services company serving more than 52 million members, we strive to meet high quality standards to assist our members. We have Quality Assurance requirements in place to ensure safety, accuracy, and a quality member experience. We are pleased to offer our employees a robust Total Rewards Program including great benefits, a fitness and wellness program, growth opportunities that include a career development and mentorship program, over 150 ASH University courses, merit increase program and tuition reimbursement. We are sorry to hear you feel there are no growth opportunities at ASH. In fact, we see an average of over 15% of our employees promoted annually, compared to the national average of 8.9%. Please reach out to your Human Resources Team at hr@ashn.com to learn more about growth opportunities and to also share your concerns about the attendance and punctuality policy. Human Resources is happy to answer your questions. Thank you for your tenure with ASH.

Management is not micromanaging

I enjoy working for ASH. I work for 3 months and left because I had to help my husband with his business. I then decided to come back because it was easy and the Supervisor was cool. My now Manager is cool too. He advised me what needs to be done and let me work on it on my own. No micromanaging. Plus, it's working from home so that's a bonus as I have kids at home. I can cook on my break anytime with going anywhere.

Pro

Working from home

Contra

Pay rate little low. I'm kind of bum there was no room to negotiate.
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

10 iulie, 2023
Thank you for your positive review of American Specialty Health. We are pleased to hear you enjoy the flexibility of working from home and that you appreciate management’s leadership style. ASH’s culture and values are aligned with our company mission: to empower individuals to live healthier lives. We encourage employees to be their healthiest selves by offering our Total Rewards Program which includes work-life balance, a wellness program with fitness rewards, performance and recognition, and employee growth and development. Regarding compensation, we review salary surveys in similar industries and markets to stay competitive. Thank you for your continued service at ASH.

I really believed in the product I worked with

The position was only seasonal, and had I been hired on, I would probably have stayed. It was a relatively easy job that gave me satisfaction when I was able to help the customer. The only issue was there was little to no feedback in regards to my performance. My supervisor was seasonal as well, and disappeared about a week and half before my assignment ended. Also, my assignment ended THREE DAYS after they told me...little notification. Otherwise, the position itself was very enjoyable.
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

16 iunie, 2023
Thank you for your positive review of American Specialty Health. We’re happy to hear that you found your role in Customer Service to be enjoyable. We rely on our seasonal employees as they provide such a pivotal role throughout our period of high-volume support. A recent employee engagement survey showed that over 90 percent of ASH employees feel that their supervisor provides constructive feedback on their performance and provides recognition. We’re sorry you did not have the feedback that you wanted. We invite you to reach out to hr@ashn.com and share details on how more feedback on your performance could have been provided, so we can share that with our leadership team. Also, management does their best to provide as much notice as possible to inform seasonal staff that their seasonal work is ending. We thank you for your time with ASH and for your feedback, and we wish you the best in your future endeavors.

Typical call center wfh job

First wfh job for me. Great for SAHM or someone needing extra money and benefits. Answered insurance calls and logged activity all day. Pretty easy and laid back.
A fost utilă această recenzie?

Răspuns oficial al American Specialty Health

16 iunie, 2023
Thank you for your review of American Specialty Health. We’re happy to hear you enjoyed the remote work opportunity. ASH prides itself on offering excellent customer service and provides a positive work culture to support that, including an exceptional benefits package. For example, our benefits include subsidized health insurance, a wellness program with fitness rewards, paid time off (including 12 paid holidays plus PTO), and athletic and tuition reimbursement. Our company has been recognized with both regional and national awards for its teamwork and innovation, and has received many Best Places to Work, Best Companies to Work For, and Best and Brightest Companies awards. We thank you for your years of service at ASH and wish you the best in your future endeavors.

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Evaluare generală

Bazat pe 359 de evaluări.

Evaluări după categorie

3,5 din 5 stele pentru Balanța dintre muncă și viața personală
3,0 din 5 stele pentru Compensații/Beneficii
2,9 din 5 stele pentru Siguranță/Promovare la Locul de muncă
3,0 din 5 stele pentru Conducere
3,4 din 5 stele pentru Cultura

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